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Certifications → Service & Support

3.2 Support Technician Certification (CER102)


Description
This one-day training covers the tools and processes involved in ensuring that the system maintains efficiency, and limits down time.

Learning Objectives:
• Get to know the tools and software to help track the performance of the system
• Develop the ability to troubleshoot AutoStore modules
• Learn programming and upgrading AutoStore modules
• Learn techniques for starting, stopping and restarting AutoStore modules

Tags: Support Technician, Certificate Training
Content
  • Step 1: E-learning (Mandatory before Workshop)
  • Support Technician Introduction
  • Network setup
  • Retrieving .aslog files
  • Step 2: WORKSHOP
  • Workshop Sign-Up Support Technician In-person - Fall 2024
  • Workshop Sign-Up Support Technician In-Person - Spring 2025
  • Test - Support Technician
  • Step 3: AFTER WORKSHOP
  • Slides AutoStore Support Technician
  • Course Evaluation - Support Technician
  • Nice to Know
  • Programming AutoStore Modules
  • B1 Replacing Gripper Strip Band & Levelling Gripper
  • B1 Wheel Side Checks and Replacement
  • Licensed Tools Installation guide
  • Unify Analytics - Introduction
  • Introduction to AutoStore Bin ResQ Gripper Robot
  • Course Evaluation - Support Technician (clone)
Completion rules
  • You must complete the units "Support Technician Introduction , Workshop Sign-Up Support Technician In-person - Fall 2024, Test - Support Technician"
  • Leads to a certificate with a duration: Forever
Prerequisites
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